At your appointment time, we ask that you call in or visit the pick-up window to let us know that you have arrived. We will ask for your parking spot # and your cell phone number. One of our team members may call to complete an intake questionnaire with you prior to taking your pet safely inside. Dogs must be on a leash and cats safely in a carrier.
We ask that owners stay in their cars or in our parking lot during the appointment if possible. If you need to leave, please let us know. The doctor will contact you via the number you provided at check-in or meet you in the parking lot to ask any questions and provide a review of the appointment in person.
If you are picking up a prescription or food order, please come to our pick-up window and we will be happy to help you. We ask that all clients wear a mask while visiting our pick-up window.
Payments will continue to be made at the pickup window, over the phone or by e-transfer.
Thank you so much for trusting us with the care of your pet. If you have a question or concern about our protocols, please call and speak to us ahead of your appointment.
We look forward to seeing you.
HOURS OF OPERATION AS OF September 1, 2021
Monday – Friday: 8 am – 6pm
Saturday – 9:00 – 2:00 pm